Returns & Refunds Policy

Last updated: 30 October 2025

We want you to feel confident when you order from us. Because many of our products are made-to-order, our return policy focuses on clarity, fairness and transparency.

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Returns

We accept returns only for items that arrive damaged, faulty, or with a manufacturing defect.

We do not accept returns for:
• Change of mind
• Customer file errors (formatting, resolution, typos)
• Colour variations inherent to digital printing

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Return Window

If your item arrives damaged or defective, please contact us within 30 days of delivery.

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How to Request a Return

Email us at contact@corkco.co.uk with:
• Your order number
• A short description of the issue
• Clear photos of the defect or damage

We may ask for the item to be returned for inspection.

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Replacements & Refunds

If we confirm a manufacturing defect:
• We will repair or reprint the item at no cost
• Return postage will be refunded if a return is required

If a replacement cannot be provided, we may offer a refund at our discretion.

Refunds for approved claims are issued to the original payment method.
Please allow 5–7 business days for processing once approved.

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Order Cancellations

Orders can be cancelled only if production has not begun.
If work has started, a £50 admin fee applies as outlined in our Terms & Conditions.

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Contact

If you have any questions, we’re here to help.
Email: contact@corkco.co.uk
Phone: 01733 237867